Nextech services
INSIGHT | EXPERIENCE | EXCELLENCE
NexTech Quality
Our number one concern is the constant pursuit of satisfaction for the brands and customers of those brands we support.
The loyalty, respect and recommendations of our customers is an unmatched feeling and a guiding force behind the work we do here at NexTech Services.
Contact Center
Customer satisfaction is everything to us. Our commitment to you and your customer is that they will be treated with the care and personal touch they deserve. Regardless of what channel your customer prefers to interact, we will be there for them and your brand seamlessly each and every time.
Customer Experience
The ongoing battle to win customer perception should be on the forefront of every brands mind. Everything a company does contributes to how customers perceive it, and therefore to the overall customer experience, including the messaging you use, the products you sell, the sales process, and what happens after the sale, plus other internal factors like the interworking of the company, its leadership, and the engineering of the product or service.
Tech Support
We have all heard the, “Sorry, that is all I can do to troubleshoot this issue,” excuse. It is a painful and memorable experience for that customer which often ends in them seeking out a competitors product. At NexTech, we pride ourselves on delivering a personal, no stone left unturned solution to any technical issue your customers might be agonizing over.
Make MSEP Your Priority and put people first
Increase Retention
As a trusted Military Spouse Employee Partnership (MSEP) partner, NexTech provides a complete Turn Key Engagement Solution for businesses seeking to leverage the best attributes of MSEP in their Engagement Center(s).
NexTech Services – with MSEP – keeps working families close to home, and more loyal than ever.
Reduce Turnover
In the early 2000s, NexTech partnered with MSEP founders to build the MSEP BPO Solution Center Model, a proven solution demonstrated through flawless execution by one of the largest BPO providers in America.
As a result we have one of the lowest turnover rates in the industry.
Drive More Value
From day 1, MSEP Recruiters are in lockstep with NexTech expectations. NexTech provides a realistic job preview & cultural immersion for MSEP recruiting teams, providing them a deep understanding of NexTech’s Talent Profile.
Top talent is delivered by NexTech through complete cultural immersion before an offer is even extended, ensuring a great fit every time.
Our MSEP Recruiting Model brings high caliber talent and superior work ethic to align perfectly with your organization
A Word from the president
