NexTech Services
We care | We build to suit | We own it every single day
Bringing over 60 years of expertise
NexTech Services, a provider of Business Process Solutions with clients across North America, is uniquely positioned to deliver on clients’ evolving needs through the Military Spouse Employee Partnership
Together with support from Fort Hood Leadership, Fort Hood MSEP, the Killeen Chamber of Commerce and the State House of Texas, NexTech Services is able to provide a unique solution for all BPO needs.
The first NexTech Services Engagement Center is in Killeen, Texas which is adjacent to Fort Hood, home to over 20,000 Army Spouses.
Our Values
Leadership
We engage our employees and they engage with your customers at an elite level
Dedication
Hire and promote from within; Support Heroes & Service Leaders
Experience
A provider of Business Process Solutions for the 21st Century across many industry segments
Community
Veteran owned and operated. We walk the walk with the NexTech way & it shows with retention!
Attitude
Empower our employees to drive towards true customer satisfaction
Diversity
We recognize supplier and contract diversity as a vital component of our overall business effort
Why Choose Us
Honest, Expert Insight
NexTech’s executive team brings over 60 years of Contact Center Experience & Expertise to your brand and customers.
Our MSEP Mission
The MSEP Program allows NexTech to leverage a virtually limitless talent source that is perfectly matched for the Service Industry. Not only does it provide maximum value to our clients and their customers, it also provides the Nation’s Military Families with the type of economic support that they so richly deserve.
Location, Location, Location
NexTech’s HQ is located in Killeen, Texas. Killeen is a city in Bell County, Texas, United States. According to the most recent census, its population was 127,921, making it the 21st-most populous city in Texas . Killeen is directly adjacent to the main cantonment of Fort Hood.
Our Philosophy
Valuable Insights
The Customer Experience/Voice of the Customer is and will be a core differentiator and a must have for leading organizations to grow and lead in their market. Insights, data and analysis are the foundation for understanding how to improve and act on Customer Experience (CX) Data. The ability to take leadership for CX results, and build a business model around CX success separates top performers from the rest of the pack. NexTech Services will manage and accelerate the appropriate business approach that will allow your business to adapt to today’s customer. Our team combines a deep understanding of customer relationships/loyalty, change management/customer transformation strategy and the technology expertise that will help our clients meet and exceed the goals they have for their customers.
Committed to Our Customers
Privacy – Being discreet and ensuring customer privacy is of utmost importance to NexTech Services; hold all information in confidence and share only with those who are directly involved.
Dignity – Stay true to the morals, values and expectations of NexTech Services and our customers. Simply put, “Always do what is right” in terms of the treatment of our customers, both internal and external.
Passion – Everything starts with a firm commitment. We believe passionately in doing things differently and having the confidence to believe that we’ll succeed for our clients and customers. We’re problem solvers. We see all customer interactions as an opportunity to create further opportunities/solutions – for our customers, our clients, our colleagues and our communities.
Results – We’re committed to delivering them! At the end of the day, results tell the story for NexTech services. It’s 110% about helping our customers and clients reach their full potential. We pride ourselves on staying attached to the hip of our clients to help drive elite customer engagement.
Our Leaders
Bob Olds
President of NexTech Services
Bob Olds is the President and Chairman of the Board of Nextech Services, Inc. He is a 25-year industry veteran excelling in executive positions at Convergys, TeleTech and Qwest in Service Delivery. He was a member of the team that created the Army Spouse Employment Partnership which is now the Military Spouse Employment Partnership.
A West Point graduate with a degree in Engineering, Bob served as an Infantry Officer in the 101st Airborne Division. He and his family reside in Cincinnati, Ohio.
Craig Mento
CEO of NexTech Services
Beginning as a systems analyst at Sperry Univac and Bell Labs, Mento a mathematician from The Citadel, evolved into senior executive positions at Unisys, TTEC, Genesys, NexxLinx, and Teleperformance over his 25 year plus career. His range of responsibilities were Sales, Business Development, and CEO, in both large companies and startups. As holder of two patents, he has continually espoused the evolving paradigm of people, processes, and technologies to produce superior Customer Experiences.
Husband, Scoutmaster, golfer, pianist are his passions during downtime.
Our Partners
Offering client solutions to lead and develop agile technical capabilities for clients that would allow for growth, scale and profitability. NexTech believes customer satisfaction is everything. Our commitment to you and your customers is that each one will be treated with the care and personal touch they deserve.
Smarter Virtual Desktops
Dizzion’s end user computing services were designed to address the needs of a modern workforce. Built on a foundation of mobility, accessibility and security, Dizzion makes it easy for NexTech’s agents to securely access the desktops, data and applications they need from anywhere, anytime, using any internet enabled device. Dizzion’s range of services is ideal for both in-house and remote contact center agents. Choose between full virtual desktops (customized to your computing resource needs), select application streaming for dramatic cost savings or secure endpoint solutions like UBS keys and thin clients — or a combination of delivery methods.